Privacy Policy
Airosyn Perfusia Private Limited ("Airosyn," "we," "us," "our") operates the airosyn.com website and the Airosyn mobile application (the "App"). This policy explains what data we collect, why, and your rights.
By using our App or website, you agree to this policy.
Who We Are
Data Fiduciary: Airosyn Perfusia Private Limited
Registered office: Airosyn Perfusia Private Limited,2nd floor, 264-265, Vaswani Chambers, Dr Annoe Besant Marg, Worli, Mumbai, Maharashtra, India - 400030
Contact: harsim@airosyn.com
Data We Collect
We collect only data needed to provide and improve our services.
Account data: name, email, phone number, password.
Order data: billing address, shipping address, purchase history.
Payment data: processed by third-party payment gateways. We do not store full card numbers.
Device data: device model, operating system, app version, IP address, identifiers.
Usage data: features used, pages viewed, session duration, crash logs.
Location data: only if you grant permission, used for delivery and service mapping.
Communications: messages, support requests, feedback.
Diffuser data: device pairing details, scent schedules, and usage settings if you connect a hardware diffuser.
Match this list exactly to the data types you declare in your App Store Privacy Nutrition Label.
How We Use Your Data
Process orders, payments, and deliveries.
Operate, pair, and control connected diffuser devices.
Provide customer support.
Send transactional messages and, with consent, marketing.
Detect fraud and secure accounts.
Improve product features and fix bugs.
Comply with legal obligations.
We process your data on the lawful bases of consent, contract performance, and legal obligation.
How We Share Your Data
We do not sell your personal data. We share data only with:
Payment processors to complete transactions.
Logistics partners to deliver orders.
Cloud hosting and analytics providers.
Third parties where you give explicit permission, including any third-party AI service.
Authorities when required by law.
We disclose where your data goes before sharing it with any third party, as Apple requires.
Data Retention
We keep your data only as long as needed for the purposes above or as required by Indian law. You can request deletion at any time.
Account and Data Deletion
You can delete your account and associated data:
In the App: Settings, Account, Delete Account.
By email: grievance@airosyn.com
We process deletion requests within 30 days. Apple requires apps that support account creation to also support account deletion.
Your Rights
Under the India DPDP Act 2023, you can:
Access a summary of your personal data.
Correct or update inaccurate data.
Erase your data.
Withdraw consent at any time.
Nominate another person to exercise rights on your behalf.
Lodge a grievance with us, then escalate to the Data Protection Board of India.
If you are in the EU or California, you also hold rights under GDPR and CCPA, including access, portability, and opt-out of sale.
Children
Our services are not directed at children under 18. We do not knowingly process a child's data without verifiable parental consent, as the DPDP Act requires.
Security
We use encryption, access controls, and secure hosting to protect your data. No system is fully secure, so we cannot guarantee absolute security.
Data Transfers
We may process data outside India using trusted cloud providers. We apply safeguards consistent with applicable law.
Grievance Officer
As required under the DPDP Act, contact our Grievance Officer for any privacy concern
Name: Harsim Ranjit Singh
Email: grievance@airosyn.com
Designation: Grievance Officer, Airosyn Perfusia Private Limited
Address: Airosyn Perfusia Private Limited,2nd floor, 264-265, Vaswani Chambers, Dr Annoe Besant Marg, Worli, Mumbai, Maharashtra, India - 400030
We respond to grievances within the timelines set by Indian law.vratex
Changes to This Policy
We may update this policy. We will post the revised version here with a new "Last updated" date. Material changes will be notified in the App or by email.
Contact Us
Questions about this policy: grievance@airosyn.com, Airosyn Perfusia Private Limited, Mumbai, India.