Refund, Return and Cancellation Policy

1. Diffuser returns

• —Return window — seven days from the date of delivery.
• —Condition — the diffuser must be unopened, in its original packaging, with no signs of use. Opened or used diffusers are not eligible for return, except under warranty (see the Terms and Conditions, Section 9) or if damaged in transit (Section 4 below).
• —How to request — email returns@airosyn.com within seven days of delivery with your order number and photos or a short video of the product and packaging.
• —We confirm eligibility within two business days of receiving your request. If approved, we arrange pickup or share the return address.
• —Returned items are inspected on receipt. Items that fail inspection are shipped back to you and no refund is issued.

2. Fragrance oils

• —Fragrance oils are non-returnable and non-refundable once the seal is broken, for hygiene and safety reasons.
• —Sealed, unopened oils in original packaging may be returned within seven days of delivery under the same process as diffusers.
• —Oils that arrive damaged, leaking or defective are covered under Section 4 below.

3. Cancellation

• —Orders cannot be cancelled once payment is made.
• —If you need an urgent cancellation, email returns@airosyn.com immediately. If the order has not yet been dispatched, we may cancel it and issue a full refund at our discretion.
• —Once dispatched, the order cannot be cancelled. Receive the order and follow the return process above if eligible.

4. Damaged, defective or wrong items on arrival

• —Report within 48 hours of delivery to returns@airosyn.com with your order number and photos or an unboxing video showing the damage or the wrong item.
• —Verified cases receive a replacement or a full refund, including for fragrance oils, at no cost to you.

5. Refund processing

• —Refunds go to the original payment method only. We do not issue cash refunds or refunds to a different account.
• —We initiate the refund within three business days of return approval (or of cancellation, where granted).
• —Once initiated, Razorpay processes the refund to your source account within five to seven working days, depending on your bank.
• —Total expected time from approval to credit: up to ten working days.
• —You receive a refund confirmation with a reference number by email.

6. Return shipping costs

• —Change-of-mind returns — the customer bears the return shipping cost unless we state otherwise at approval.
• —Damaged, defective, wrong-item and approved warranty claims — Airosyn bears the return shipping cost.

7. Contact

returns@airosyn.com for all returns, cancellations and refund queries.