Shipping and Delivery Policy

1. Coverage and partners

• —We ship pan-India through Shiprocket and its courier partners.
• —Serviceability depends on your pin code. If your pin code is unserviceable, we will contact you and refund the order in full.
• —We do not ship internationally at this time.

2. Payment and dispatch

• —All orders are prepaid. Cash on delivery is not available.
• —Orders are dispatched from Mumbai within two business days after payment confirmation.

3. Delivery timelines and tracking

• —Delivery timelines vary by destination pin code and courier. Your estimated delivery date and a live tracking link are sent to you by WhatsApp and email at dispatch.
• —Timelines are estimates, not guarantees. Delays caused by couriers, weather, or events beyond our control can occur.

4. Delivery address and failed delivery

• —You are responsible for providing a complete, accurate delivery address and a reachable phone number.
• —If delivery fails due to an incorrect address, an unreachable recipient, or refusal to accept, and the shipment returns to us, we refund the product amount after deducting forward and return shipping costs.

5. Risk and title

Risk in the products passes to you on delivery. Inspect the package on receipt and report transit damage within 48 hours per the Refund, Return and Cancellation Policy.

6. Contact

returns@airosyn.com for shipping queries and damage reports.